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Alarm Receiving Centre (ARC) Operator

About Tom

Tom joined our Customer Service Team having left college and worked in a Customer Service role elsewhere. He became a key point of contact for our customers, dealing with service requests, queries, orders and call-outs. When a new role became available in our ARC, Tom applied and was given the training he needed to step into the role. Of his new role, Tom commented “I love being part of a team where you get recognised. Churches are always promoting people into different jobs internally and I think that’s a real plus. Working in the ARC is really exciting, and it’s great to be able to provide such an important service to protect our customers”.