Account Handler

Location Manchester
Discipline: Support Roles
Contact name: Katie

Contact email: recruitment@churchesfire.com
Job ref: 128586432
Published: about 1 month ago
Account Handler
Monday to Friday - Permanent
Competitive Salary!  

  
Churches Fire and Security Ltd is and an industry leading national Fire Security business that is rapidly growing and seeking a proactive and motivated professional to join the team. We have a track record of providing fantastic opportunities to candidates throughout the country and are seeking an Account Handler to work from our office in Manchester.

The Role:
  • Taking ownership of a portfolio of accounts, ensuring each client receives a high level of quality service that reflects the company's Vision and Values.
  • Maintain the company's existing relationships with customers through regular meetings and phone calls.
  • Assisting with increasing retention and improving commercial value with client accounts.
  • Keeping Managers and Directors informed of any major account changes, re-tenders, issues or queries.
  • Ensuring KPI's are met and Service Level Agreements and adhered to.
  • Ensuring consistent communication with all necessary stakeholders.
  • Making sure that all service orders outstanding with your clients are completed in the quickest time possible.
  • Following up outstanding quotations.
  • Monitoring your accounts and ensuring that overdue debt is kept to a minimum, working in partnership with the credit control department.
  • Auditing your accounts on a regular basis.
  • Ensuring that all information inputted on to the system is accurate and any inaccurate information is deleted.
  • Playing a positive part in the team and contributing to overall team goals!
The Candidate:
  • Must have previous customer services/account management experience from either an office, call centre or contact centre environment!
  • Will ideally have experience of managing a portfolio of clients’ accounts from a service environment.
  • Must be used to liaising with clients via phone and email and will ideally have some experience meeting with clients face to face.
  • Must have a good telephone manner and strong IT skills!
  • Must be accurate and have good attention to detail.
  • Will have a can-do attitude and be proactive with their own work load.
  • Must produce work to a high quality and be able to react to different tasks as they arise!
  • Must be a positive person with good work ethic and attitude!
  
Apply now or contact our Recruitment Team:
recruitment@churchesfire.com / 0333 0112 328